CVS Aetna · Scheduling Simulation
CVS Aetna · Provider Appointment Scheduling
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CVS Aetna · Provider Appointment Scheduling
New outbound call
Primary test surface
Recent activity
| Contact | Destination | Status | Call ID | Started | Analysis | Actions |
|---|
Your first outbound call will appear here.
Superadmin orchestration
Launch randomized run-sheet scenarios one at a time. Pause waits for the active call to finish; stop cancels every remaining queued call.
New run
Behavior library
Gemini scenario studio
Full-context reviewEvery turn includes the complete scenario catalog JSON and the live parent/provider prompt contracts. Nothing is saved until you accept the diff.
Review before saving
ElevenLabs custom voices
Parent voices must be marked female or male so each call can pass the correct parent_role. Unknown voices are available only for the provider leg.
| Voice | Voice ID | Gender / parent role | Status | Actions |
|---|
Run history
Schedule a run to start the first randomized scenario.
Server configuration
Secrets are configured as server environment variables and are never sent to this browser.
Signed in
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Optional
Update your password only if you want a new one. You will stay signed in afterward.
Legacy final-leg AI
Only used when LEGACY_TRANSFER_ANALYSIS_ENABLED=true. Controls how the completed Twilio human leg and correlated Retell events are analyzed.
Superadmin
Access control
| User | Role | Status | Created | Actions |
|---|
Completed call
Complete journey
Review all call legs in order, with a clear break wherever a new call begins.
Call media
Players appear after Retell media arrives or the Twilio trunk recording is correlated.
Each correlated Retell call analysis will appear here after processing completes.
The transcript and custom result appear after the transferred leg ends.